Terms of Service

Trading platform

• Connect and trade on supported exchanges
• Run natural-language strategies end to end
• Monitor live markets and positions in real time
• Enforce account-level risk controls

Technical services

• Hosted APIs for programmatic integration
• Strategy backtesting and analytics tooling
• Performance dashboards and exports
• Technical support for active users

Account security

• Protect your account credentials and API keys
• Do not share access with third parties
• Notify us immediately if you suspect compromise
• Keep passwords and 2FA settings current

Compliant use

• Follow laws and regulations that apply to you
• Do not use PipAI for fraud or illicit activity
• Ensure you have the right to trade the venues you connect
• Accept responsibility for outcomes of your strategies

Market risk

Crypto and futures markets are highly volatile. Prices can move sharply against your positions and may result in the loss of some or all capital.

Technical risk

Network interruptions, exchange outages, or unexpected system behavior can delay or prevent execution at the prices you intended.

Liquidity risk

During thin or stressed markets, orders may fill at worse prices than the quote you saw, or fail to fill at all.

Regulatory risk

Changes to laws, licensing, or exchange rules can affect availability of features, tokens, or venues at short notice.

Service provision

• Uninterrupted or error-free operation
• Absolute accuracy or completeness of data
• Profitability of any individual strategy
• Total immunity from security incidents

Limitation of liability

• Direct, indirect, incidental, or consequential damages
• Lost profits or business interruption
• Data loss or corruption
• Losses caused by third-party service outages

Our rights

• All intellectual property is reserved
• You receive a limited, revocable license to use the service
• The license ends when your account or this agreement ends

Your obligations

• Do not copy, redistribute, or resell the software
• Do not reverse-engineer or decompile the platform
• Do not create derivative products from the service

Service fees

• Subscription fees, charged monthly or annually
• Trading fees, based on executed volume
• API fees, based on usage tier
• Optional fees for premium or custom features

Payment terms

• Fees are denominated in USD or HKD
• Credit card and bank transfer supported
• Overdue balances may pause your service
• Refunds follow the plan-specific policy

You can leave at any time

• Cancel from account settings or by contacting support
• Your access ends at the close of the current billing period
• Any accrued and unpaid fees remain due

When we may suspend or end service

• Breach of these Terms of Service
• Illegal, fraudulent, or market-abuse activity
• Extended non-payment of outstanding fees
• Attempts to harm or overload the platform

Start with good-faith negotiation

• Reach out to support to describe the dispute
• We’ll work with you to resolve issues quickly
• Most concerns can be handled without formal proceedings

Arbitration

• Venue: Hong Kong International Arbitration Centre
• Governing law: the laws of the Hong Kong SAR
• Language: English or Chinese
• Arbitration awards are final and binding

Amendments

We may revise these terms over time. Material changes will be announced in-product or by email; continued use counts as acceptance.

Severability

If a clause is held unenforceable, the rest of the agreement remains in effect.

Entire agreement

These terms are the complete agreement between you and PipAI regarding use of the service and supersede prior understandings.